Returns Furniture & Dog Crates
Please choose your purchases carefully as we do not provide a refund if you have changed your mind. For furniture we recommend that you check dimensions carefully to ensure they are the right size for your allocated space and check access though doorways before completing your purchase.
If you believe there is damage to the products you have ordered or the incorrect items have been delivered, please get in touch with us as soon as possible and we will work with you to arrange a replacement. Damaged items must be reported within 24 hours of delivery.
When you get in touch please include your order number, and state clearly what is faulty - you will be required to provide photographs of any faults or damage. Please retain all original packaging if you would like to return an item. Items without packaging will be subject to a restocking fee starting at 20% of original purchase price.
Shipping and handling costs are not refundable, unless the item received is incorrect or damaged.